Our Complaints Procedure
In order to establish fair complaint handling procedures and to standardize the management of complaints, Jubilee Insurance (Mauritius) Ltd has adopted this Complaints Handling Procedure.
It is applicable to all written and oral complaints received and any complaint received shall be dealt with an efficient and timely manner. Jubilee is committed to delivering the best possible service to its customers.
Making a ComplaintIf you are not satisfied with our standard of service you received, we want to hear from you. A Complaints Coordinator has been identified. Complaints should be made in writing and addressed to:
Information to be provided together with the complaint
How are complaints handled?
Communication with you
If no settlement has been reached within the thirty (30) working days from the date the complaint has been filed, you are entitled to refer the matter to the Financial Services Commission (FSC).
It is good to note that the FSC will only consider complaints which the Insurance Company has attempted to resolve but has failed or that the complainant is not satisfied with the outcome.
Jubilee Insurance (Mauritius)Ltd is committed to delivering the best possible service to our customers and all of staff have been informed of our complains handling procedures.